Shipping costs are non-refundable. We accept returns for refund only on defective or incorrect items. Please contact us at email@example.com within 7 days of receiving your defective or incorrect item(s) to be eligible for a refund. Any requests after the 7 day limit will not be approved.
At HELGN, we strive to uphold the highest quality. Occasionally manufacturing defects can slip through the process and make it into your hands. If this has happened, we want you to let us know. Please contact us at firstname.lastname@example.org and we will do our best to take care of it.
We do not do exchanges. Please make sure you review your purchase carefully before submitting a payment.
Please make sure you look at your order, the sizing, and any other details before checking out, we are not responsible for your mistake.
Please check your chosen product sizing, shipping address, and billing address that you are submitting is correct as it cannot be modified or changed. As orders cannot be modified, they can only be cancelled if there are critical errors in your order.
We have made every effort to display as accurately as possible the colors of our products that appear on this website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Our average shipping time is 4 business days depending on the order's destination.
It takes 2–7 business days to be ready and shipped.
Any delays will be noted to our customers above in the top announcement bar, or on social media.